Returns and withdrawal
Change-of-mind withdrawal
This is draft consumer information for orders sold by Ethernus. It must match the final refund policy, Shopify return rules, delivery markets, and the return address before the store opens.
If the statutory right of withdrawal applies, tell Ethernus within 14 days after you receive the goods. You do not need to give a reason. After giving notice, send the goods back within a further 14 days.
You may inspect the goods as you would in a shop. Ethernus may account for a loss in value caused by handling beyond what was needed to establish the nature, characteristics, and functioning of the goods.
For a change-of-mind withdrawal, you pay the direct return postage only if Ethernus disclosed that cost before purchase and the law allows it. Do not send anything until a valid return address and instructions have been provided.
Refund timing and delivery costs
Where the law requires it, Ethernus refunds the payments covered by the withdrawal, including the cost of the least expensive standard outbound delivery offered for the order. Extra cost for a faster delivery method is not included.
The refund is due within 14 days after Ethernus receives the withdrawal notice. Ethernus may wait until the goods arrive or until you provide evidence that you sent them back, whichever happens first.
Defective or nonconforming goods
A defect or a product that does not match the description is not treated as a change-of-mind return. Contact Ethernus with your order number and a description of the problem. Ethernus bears the costs required to provide the statutory remedy.
Email hello@ethernus.ai. The theme has not been supplied with a street or return address, so that address remains a launch blocker.